Healthcare Portal Accessibility Remediation
A regional healthcare organization needed their patient portal to meet WCAG 2.2 AA standards to comply with ADA requirements and serve patients with visual impairments.
This case study is anonymized to protect client confidentiality.
Outcomes
Accessibility Score
WCAG Violations
Lighthouse Score
The Challenge
The portal had over 200 accessibility violations including missing alt text, inaccessible form labels, poor color contrast, and no keyboard navigation support. Legal counsel had flagged the exposure risk, and the internal team lacked the expertise to scope remediation.
Our Solution
Conducted a full WCAG 2.2 AA audit combining automated scanning with manual assistive technology testing, then prioritized findings by user impact and legal risk. Delivered a developer-ready remediation roadmap and implemented fixes across all portal pages and interactive elements.
How We Approached It
- Full WCAG 2.2 AA audit with automated + manual + assistive technology testing
- Findings triaged by user-blocking severity and ADA legal risk
- Developer-ready remediation guidance for each issue, tied to WCAG success criteria
- Three-sprint remediation cycle with verification retesting at each stage
- Executive summary delivered for legal and compliance stakeholder review
Key Takeaways
- Form labels and keyboard access were the highest-risk gaps — addressed in sprint 1 before any other work.
- Grouping fixes by shared component reduced total remediation effort by roughly 40%.
- Verification testing at each sprint, not just the end, caught regressions before they compounded.
A similar challenge on your team?
Tell us what you are working with and we will scope the right engagement.