Professional Services Firm Ongoing Compliance
A law firm needed ongoing accessibility monitoring to ensure their site remained compliant as new content was added by marketing staff.
This case study is anonymized to protect client confidentiality.
Outcomes
Monthly Regressions
Compliance Rate
Fix Response Time
The Challenge
New content was regularly introducing accessibility regressions such as missing alt text, incorrect heading structure, and contrast failures that were not caught before publishing. By the time issues were flagged, they had often been live for weeks.
Our Solution
Implemented a monthly automated scanning and quarterly manual testing program with a rapid remediation SLA. Added staff training on accessible content creation so the marketing team could catch common errors before publishing.
How We Approached It
- Baseline WCAG audit to establish a starting compliance measurement
- Monthly automated scans with issue-level delta reporting
- Quarterly manual testing with assistive technology to catch what automation misses
- 48-hour remediation response SLA for critical findings
- Half-day staff training on accessible content: alt text, heading hierarchy, link text, and document structure
- Compliance documentation for legal review delivered quarterly
Key Takeaways
- Most regressions were introduced by content editors, not engineers — staff training reduced the recurrence rate significantly.
- Automated scanning alone was insufficient; manual review caught contrast and focus failures the scanner missed.
- The firm now has a quarterly compliance record they can produce in vendor reviews and procurement processes.
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